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Customer services clerks

Customer service clerks liaise directly with people using their services. Their jobs involve, for example: dealing with clients in connection with money-handling operations, travel arrangements, requests for information and making appointments; operating telephone switchboards; and greeting and receiving visitors in the organisations they work. Occupations in this group include, for example, bank tellers and clerks, pawn brokers and money-lenders, receptionists, telephone switchboard operators, and travel consultants. 

Read more about this occupation in our Analytical highlight.

Future employment growth (in %) of customer services clerks across countries in 2015-2025

Source:Cedefop
Indicator:Future employment growth

Projected changes in employment to 2025 (this indicator contains overall percentage change).

Key facts

SIZE OF EMPLOYMENT

Source:Eurostat
Indicator:Employed population by sector

It shows the total number of employed population, of any age, broken down by sector.

In 2015, customer services clerks accounted for 2.23% in the total employment in EU.

The total employment in this occupation reached 4,930,637.

RECENT HISTORY

Source:Eurostat
Indicator:Employed population by sector

It shows the total number of employed population, of any age, broken down by sector.

During the period 2011-2015, the number of people employed as customer services clerks in EU changed by 5.66%.

TOP PERFORMERS

Source:Cedefop
Indicator:Employed population by sector and occupation

It shows the total number of employed population, of any age, broken down by sector and occupation.

In 2015, customer services clerks were mostly employed in the following sectors in the EU:

  • Financial & insurance activities (1,076,359)
  • Administrative & support activities (681,385)
  • Accommodation & food service activities (432,422) 
  • Human health & social work activities (403,311)
  • Wholesale & retail trade (378,994)

TOP PERFORMERS

Source:Eurostat
Indicator:Employed population by sector

It shows the total number of employed population, of any age, broken down by sector.

Countries with highest employment share of customer services clerks in 2015:

  • Spain (4.84%)
  • United Kingdom (3.94%)
  • Malta (3.14%)
  • Italy (2.51%)
  • Greece (2.48%)

LOOKING INTO THE FUTURE

Source:Cedefop
Indicator:Future employment growth

Projected changes in employment to 2025 (this indicator contains overall percentage change).

In the period 2015-2025, employment for customer services clerks in EU is projected to change by 20.12%

Featured indicator

Related indicators

Employment of customer services clerks in EU in 2015 across sectors

Source:Cedefop
Indicator:Employed population by sector and occupation

It shows the total number of employed population, of any age, broken down by sector and occupation.

Employment share (%) of customer services clerks across countries

Source:Eurostat
Indicator:Employed population

Shows the total number of employed people of any age.

 

Education level profile (%) of customer services clerks in EU

Source:Eurostat
Indicator:Employed population

Shows the total number of employed people of any age.

 

Age profile (%) of customer services clerks in EU

Source:Eurostat
Indicator:Employed population

Shows the total number of employed people of any age.

 

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