Table of contents
Evolving service delivery models influence the skills needed in the care workforce.
- The care sector is multi-faceted, including provision for children, older people and people with disabilities in both residential settings and in the home. Social care provision is increasingly integrated with community-based healthcare.
- The care sector has generated significant employment growth in recent years. However, the sector suffers from a negative image and perceptions of poor working conditions, which can lead to recruitment challenges.
- Demand for care services is also shaped by demographic change, migration flows and moves towards different models of service delivery, such as individuals sourcing care privately.
- Evolving service delivery models influence the skills needed in the care workforce. These range from client-centred services, technological expertise, communications skills and more ‘traditional’ care-related competencies, such as empathy and interaction with patients and the ability to deal with physical and mental stress.
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