Customer clerks

Customer clerks liaise directly with people using their services. Their jobs involve, for example: dealing with clients in connection with money-handling operations, travel arrangements, requests for information and making appointments; operating telephone switchboards; and greeting and receiving visitors in the organisations they work. Occupations in this group include, for example, bank tellers and clerks, pawn brokers and money-lenders, receptionists, telephone switchboard operators, and travel consultants. They usually need to have completed the first-stage of secondary education but in some instances they will need to have completed the second-stage of secondary education, perhaps by undertaking specialised vocational education and training. Read more about this occupation in our Analytical highlight.