The survey covered employers across the financial services sector, namely licence holders (credit institutions, financial institutions, insurance companies, insurance intermediaries, investment services companies and trust management companies) and a sample of other business (including accountancy firms, law firms, corporate service providers and treasury management companies which indirectly contribute to the development of the sector). In order to be eligible for the survey, a company was required to have at least one employee (in addition to the owner/manager).
A total of 234 companies were contacted. At the end of the survey period, 178 interviews were conducted which is equivalent to a response rate of 76 per cent. The number of companies that did not respond was 16 per cent while three per cent were not operating at the time of the interview period and five per cent refused to be interviewed.